Zala S.A. ("Zala", "we", "our", or "us"), a corporation organized under the laws of Argentina with its principal office at Terrero 319 7C, Flores, Buenos Aires, Argentina (Postal Code 1406), operates the Remargen platform (the "Service").

This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website https://www.remargen.com, our WhatsApp Business bot, or any related services.

By accessing or using the Service, you consent to the practices described in this Policy.

1. Information We Collect

We collect the following categories of information:

a. Information You Provide

Identification and contact details: name, WhatsApp phone number, email (if provided), and business name.

Invoice content: supplier name, tax ID (e.g., CUIT, EIN, or equivalent), address, product details, amounts, and pricing data extracted from invoices you submit.

Account configuration: profit margins, product categories, and pricing rules you define.

b. Automatically Collected Information

Usage data: number of invoice scans, timestamps, actions taken within the Service.

Technical data: device type, operating system, browser type, language, and approximate geographic location.

We do not intentionally collect sensitive personal information (such as race, health, or biometric data). Please do not send such information through our Service.

2. How We Use Information

We use your personal information to:

Provide and maintain the Service – process invoices, perform OCR and AI analysis, and return calculated results.

Create and manage your account – link your WhatsApp number and maintain access to your history.

Respond to inquiries and provide support – communicate with you about your account or issues you report.

Improve and secure the Service – analyze usage data to enhance features, performance, and security.

Comply with legal obligations – maintain records and respond to lawful requests from authorities.

We do not sell or rent your personal information to third parties.

3. Legal Basis and International Data Transfers

Because Remargen is operated from Argentina, your information will be processed in and transferred to Argentina and possibly other countries where we or our service providers maintain servers.

By using the Service, you acknowledge and consent to this cross-border transfer of your personal information, which may be subject to different privacy protections than in your jurisdiction.

Zala uses reasonable contractual, technical, and organizational safeguards to protect your data, consistent with international standards.

4. Sharing of Information

We may share your information in the following cases:

With service providers who perform services on our behalf, such as cloud hosting, data storage, AI processing, analytics, or communications. These providers are contractually bound to handle your data securely and only as instructed by us.

For legal compliance when we believe disclosure is necessary to comply with applicable law, regulation, or legal process.

In business transfers, such as a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

With WhatsApp, when you use our bot. WhatsApp Inc. processes your messages under its own Privacy Policy.

We do not share information for advertising or marketing by third parties.

5. Data Retention

We retain personal information for as long as needed to provide the Service, fulfill our legal obligations, resolve disputes, and enforce our agreements.

When your account is closed or inactive for an extended period, we may delete or anonymize your data, except where retention is required by law.

6. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, or misuse, including:

Encryption in transit and at rest.
Limited, role-based employee access.
Network firewalls and intrusion detection.
Security incident monitoring and response procedures.

However, no online service is completely secure, and we cannot guarantee absolute protection.

7. Your Privacy Rights (United States / California Residents)

Depending on your state of residence, you may have certain rights under applicable law, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know – request information about the categories and specific pieces of personal information we have collected about you.
Right to Delete – request that we delete your personal information, subject to certain exceptions.
Right to Correct – request correction of inaccurate information.
Right to Opt-Out – object to the "sale" or "sharing" of personal information (we do not sell data).
Right to Non-Discrimination – you will not receive discriminatory treatment for exercising your privacy rights.

To exercise any of these rights, contact us at:
📧 [email protected]

We will verify your identity before processing your request and respond within the time period required by applicable law (typically 45 days under CCPA/CPRA).

You may also authorize an agent to submit a request on your behalf by providing written permission.

8. Use of WhatsApp

Remargen operates primarily via the WhatsApp Business API. When you send messages or invoices through WhatsApp, those communications are processed by WhatsApp Inc., which acts as an independent data controller. Remargen only processes the data after it reaches our secure systems.

We recommend reviewing WhatsApp's Privacy Policy to understand how they handle your data.

9. AI Processing and Automated Decisions

Remargen uses artificial intelligence and optical character recognition (OCR) to extract and interpret data from invoices. This processing is automated, and results are for informational purposes only.

No legally binding or financial decisions are made solely by automated means.

10. Children's Privacy

Our Service is not directed to children under 16 years of age. We do not knowingly collect personal information from minors.

If we learn that we have inadvertently collected information from a child, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will post the revised version on our website with an updated "Last Updated" date.

Your continued use of the Service constitutes acceptance of the revised Policy.

12. Contact Us

Zala S.A. (Remargen)
Address: Terrero 319 7C, Flores, Buenos Aires, Argentina 1406
Email: [email protected]

🌐 https://www.remargen.com

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at the email above.